Frequently Asked Questions

Want to check on how long it will take to get your order?

Please note that production times average 7-10 business days for custom boxes. Shipping times come after production times and average 1-7 business days. Unfortunately, we’re not able to track your boxes as they move across our production process. But here's the process your custom boxes go through: artwork laying > picking inventory > printing > packing > shipping > delivery at your door.

Please accept our provided time window right now as our best estimate. Shipping times come after production times and typically take 1-7 business days depending on FedEx. Shipping is fulfilled by FedEx.

Order fulfillment times for accessories or other plain items average 1-3 business days to pick, and typically take 1-7 business days to ship depending on FedEx.

You will get an automated email with tracking information only when your package(s) have shipped. Please note that your packages may ship separately if you ordered several items or several cases of one item. If you only received part of your order, the rest of your order will be on its way! You'll receive a separate shipping notification with another tracking number.

We currently ship to the lower 48 contiguous states within the United States. We’re not able to ship to Hawaii or Alaska at this time.

Shipping will be calculated at checkout based on a couple things:

• The weight of your order.
• Your location.
  

We use the shipping rates provided to us by FedEx.

Shipping will take 1-7 business days depending on your location and FedEx’s shipping schedule, after production or order fulfillment times. Production times average 7-10 business days for custom boxes. Fulfillment times average 1-3 business days for accessories.

Please note that shipping times are separate from production or fulfillment times.

Our minimum order quantity for custom boxes starts at 50 units (2 cases of 25 units each). This helps us keep some of the lowest prices on the market since we don’t charge print plate fees. Most companies that do charge print plate fees start their minimums at 2,000 units.

Choose your box size, choose your quantity, then upload your logo by clicking on the “Upload File” button on the product page.

Choose your logo file. Remember that png, pdf, ai, or eps files of at least 300dpi print best. And remember that white ink does not print at this time and will show as the box color.

This depends on the options you choose. At this time, you have the option to choose between 2 opposite or 4-sided printing.

Already ordered? Please view your order confirmation email to confirm which printing sides you chose. Please note that we cannot change order details such as the number of sides printed after an order has been submitted.

Our printer is a 4-color printer and can support all colors at this time, except white. If your brand uses a light or pastel-colored logo, we recommend uploading a solid black logo in order to get the best print.

Please note: our printers currently do not support white ink. If you have white ink in your logo, that portion of your logo will not print. Instead, it will show as the color of the box.

At this time, we don’t support an account system that saves your order and allows an easy reordering. We also don’t currently save the design files for your orders.